Our Process
At Eternal Stone, we understand the significance of honouring your loved ones with a lasting tribute. With utmost care and attention to detail, we create memorial stones that serve as cherished remembrances of those we hold dear. Each stone is meticulously crafted, ensuring a timeless and meaningful tribute that you can cherish for years to come.
Collecting the remains
Secure and Controlled Ash Collection Process
At Eternal Stone, we understand that entrusting your loved one’s cremated remains to us is a significant and personal decision. That’s why we have designed a meticulous and secure process to ensure their safe and respectful transport from your home to our facility.
1. Receiving Your Secure Collection Kit: Once you place an order, we promptly send you a bespoke Secure Collection Kit. The kit is specially designed to provide everything you need to safely and confidently package the cremated remains. Inside the kit, you will find:
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A tamper-proof, protective container for the ashes
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High-quality, secure packaging materials to cushion and safeguard the container
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Easy-to-follow instructions for sealing and preparing the package
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Return labels and documentation for seamless processing
The kit is discreetly packaged for privacy and is crafted with industry-standard materials to ensure durability during transit.
2. Secure Packaging Process: Our instructions guide you step-by-step on how to securely transfer the cremated remains into the provided container. The tamper-proof design ensures that once sealed, the contents remain secure throughout the entire journey. We encourage customers to double-check that all closures are firmly in place to maintain the integrity of the package.
3. VIP Business Courier Collection: Once the package is ready, simply schedule a collection through our dedicated VIP business courier service. Our logistics partner specializes in secure and high-priority deliveries. A trained courier will personally collect the package at a time convenient for you, ensuring it is handled with the utmost care and respect.
4. Real-Time Tracking and Monitored Transport: From collection to arrival at our facility, the package is continuously monitored through a real-time tracking system. You will receive updates at every key stage of the journey, offering complete peace of mind. Our specialized courier service ensures that the remains are transported on a direct, expedited route to minimize handling and transit time.
5. Confirmation of Arrival: Upon arrival at our facility, we will promptly notify you to confirm the safe receipt of the remains. Our team then takes great care to begin the transformation process, treating the ashes with the highest level of dignity and respect.
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By choosing Eternal Stone, you can trust that we have taken every precaution to ensure the safety and security of your loved one’s cremated remains throughout this process. Our commitment to excellence and respectful handling is at the heart of what we do, providing you with the comfort and assurance you deserve.
Solidification Technique
Using our proprietary solidification technique, we carefully transform the cremated remains into beautiful, enduring memorial stones. This process involves binding the ashes with a natural, organic mixture to form a durable and beautiful stone. Our skilled artisans hand-form each piece with precision and care, shaping it into the desired size and design. We approach this step with reverence, knowing that each memorial stone is a unique and personal tribute to your loved one.
Curing and Quality Check
To ensure the lasting strength and beauty of the memorial stone, we cure it through a meticulous process that enhances its structure. Following the curing stage, each stone undergoes a thorough quality check to confirm it meets our exacting standards of craftsmanship. This step ensures that every stone embodies the care, respect, and excellence we are committed to providing.
Packaging and Delivery
Once your memorial stones are ready, we carefully package them in a secure, custom-designed box to protect against any damage during transit.
Each package includes high-quality protective materials and is sealed for added security. We then dispatch the stones through our VIP tracked courier service, ensuring they are handled with care and respect throughout the delivery process. You will receive real-time tracking updates, and we will notify you as soon as the stones are en-route to your home.
At Eternal Stone, we are deeply committed to providing a thoughtful and secure process that honours your loved one’s memory. From collection to the final delivery, every step is designed to give you peace of mind and a beautiful, lasting tribute.
